itlevel5®, efficiency with IT Service Management

delivering business agility from IT innovations

IT Service Management ►

Configuration Management
For IT Level5, Configuration Management is the most important process to gain accurate and timely information for better decision-making. Unfortunately, it's the one whose business value is most misunderstood in IT management
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Home > What we do > IT Service Management
Technical & Managed IT Support
Ongoing business operations require a reliable, efficient and simplified IT support because supporting IT in mission-critical and multi-vendors environment is a discipline that usually mobilizes skilled and experienced professionals.
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Change & Release Management

In today's business environment, no-one can avoid or prevent the change from occurring. Rather, you need to afford the change for staying ahead from the competition. Only the ways you manage the change does really matter.
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We Transform Your IT Services into Repeatable and Productive Business Assets.

Business Continuity, Backup and Disaster Recovery
For IT Level5, it's mandatory to protect your business from unplanned events that could disrupt your IT Infrastructure and have negative effects on your business operations.
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Capacity Management
A core ITIL® Service Design process.
“Ensure that the capacity of the IT infrastructure matches the evolving demands of the business in the most cost-effective and timely manner.”
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